Privacy and Security Questions

1. Secure Online Ordering - is my credit card information safe?

Your credit card information is safe with Northern Response! We utilize a number of security features that ensure your personal security. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We utilize industry standard SSL encryption when accepting your credit card information during our online checkout process. In addition, we utilize the same encryption standard when transferring your credit card data to our internal fulfillment system. If you are uncomfortable providing your credit card information on the Internet, you may always call and provide your information by phone. Call 1-866-584-1694, have your credit card number and expiration date handy and provide the customer service representative with your order.

2. Privacy Policy

Northern Response has created this privacy statement in order to demonstrate our firm commitment to privacy. This statement discloses our information gathering and dissemination practices for Northern Response.

2.1 Information We Collect and How It's Used

To process your order, we require your name, billing address, phone number, email address, shipping address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. In general, we will try to contact you first by email and only if that fails, or if time is critical, will we try to contact you by phone. We share this information with third parties that are involved in the processing of your order and we make your name and contact details available to those companies that have offers we feel you would like to receive.

Information You Provide
Billing & Credit Card Information:

We process credit cards through InternetSecure. By providing this information you agree to InternetSecure's Privacy Policy and Terms of Use:

Privacy Policy: http://www.internetsecure.com/privacy.html
Terms of Use: http://www.internetsecure.com/termsofuse.html

Information We Automatically Collect
Session ID:

Upon visiting our site, we assign you a unique Session ID and attempt to store that onto your computer in the form of a cookie. This is used to keep track of your shopping basket during your visit. If you are uncomfortable with the idea of being assigned a Session ID, you may still place an order by fax or postal mail.

IP Address and Browser Information:

Upon connecting to the site your browser provides a variety of information such as your 'IP Address' along with the version, type of browser and operating system you are using. While browsing our site we store this information in aggregate form for diagnostic and statistics purposes only (e.g. to ensure that our site views properly on all browsers). Should you place an order with us this information will be stored with the order until processed. We may share this information with financial institutions that issued the credit card with which an order was placed, or with law enforcement authorities, if we determine use of the credit card was fraudulent.

Occasionally, we make your name available to those companies that have offers we feel you would like to receive. If you would prefer not to receive additional communications, please call us at 1-866-584-1694 and we will be happy to remove you from our mailing list.

Affiliate and Referrer ID:

If you entered our site by clicking a link on one of our affiliate web sites or via search engine, we will attempt to store this information for tracking purposes. We do this to ensure the affiliate receives proper credit for any subsequent order you might place and to measure the effectiveness of any advertising we are using. Your personally identifiable information will not be shared with any affiliates.

Security

We utilize industry standard SSL encryption when accepting your credit card information during our online checkout process. In addition, we utilize the same encryption standard when transferring your credit card data to our internal fulfillment system. To further enhance our security measures, our fulfillment system is not accessible via the Internet. If you are uncomfortable providing your credit card information on the Internet, you may always call and provide your information by phone. Call 1-866-584-1694, have your credit card number and expiration date handy and provide the customer service representative with your order. Your credit card information will then be applied to your order and your order will head to the processing department.

External Links

We may include links to other sites and if you decide to follow those links, we can't be responsible for the privacy policies and content of those sites.

Changes/Order information:

To make any changes to your order, please contact us at 1-866-584-1694, we will be happy to assist you.

Glossary of Terms

Cookies

Cookies are pieces of information that a web site stores in your computer. Temporary cookies only last as long as your browser is running. Persistent cookies are stored on your hard disk (they take up very little space). Sites often use cookies to identify repeat visitors and offer them personalized service.

SSL Encryption

Secure Socket Layer technology is a method by which information transmitted accross the Internet is scrambled to the point where it's virtually indecipherable by anyone who should intercept the data before it reaches its destination. Most all reputable online stores make use of SSL encryption to request credit card information and other sensitive data from their customers. Web pages where SSL encryption is activated are typically identified by a pad lock or a small (unbroken) key symbol displayed somewhere in your browser. Refer to your browser's documentation for the specific symbol and location.

3. How do I remove my email address from your database?

Please "Login" to your account at ShopNorthern.com. Under "Newsletter Subscription" click "unsubscribe". Your email address will be removed from future Northern Response promotional correspondence.